Frequently asked questions (FAQs)

What does the first consultation involve?
We are a professional team of practitioners, wishing to provide you with an excellent standard of Acupuncture and Chinese herbal medicine, so for your first consultation, we allocate 1 ½ hours.

During your first appointment, we document your health history and provide an assessment using Chinese Medicine diagnostic techniques. We explain these techniques at the beginning of your consultation. We then provide acupuncture in the last half hour of your consultation, using very fine, light and disposable needles. We might also prescribe Chinese herbal remedies.

What do I need to bring for my first consultation?
Please bring any relevant reports, scans and blood test results. Read more: Prepare for your first appointment

Do I need a referral from my Doctor?
No referral is required from your Doctor, however if you would like to bring along their contact details, we can liaise with them in the future.

Can I claim acupuncture on my private health fund?
Our practitioners are registered with all private health funds, so if your coverage includes acupuncture you will be able to claim a rebate.

Please note: currently there are no health fund rebates for Chinese herbs and vitamin supplements.

Do we provide HICAPS?
Yes, for your convenience we use HICAPS so you can claim your rebate during payment.

Can I claim my treatment through Medicare?
Unfortunately, Chinese Medicine is not covered by Medicare.

What is the clinic’s cancellation policy?
We kindly ask you to give us 24 hours notice if you need to change or cancel your appointment, otherwise the appointment fee may be requested.

Where can I park near the clinic?
There is free parking on Darling street driving towards Lilyfield, starting a couple of blocks from the clinic. There is also metered parking in front of the clinic and in side streets.

What hours do practitioners consult?
Practitioners are available by appointment from 8 am to 6:30 pm Monday to Sunday.

What are reception hours?
Reception is available to answer your questions and make appointments Monday to Saturday 9 am – 2 pm. We also have online booking.

Can you use acupuncture on babies and children?
Yes, babies, and children, and young people may be given acupuncture by gently massaging acupuncture channels and points on the skin.

We may also use laser acupuncture which has no sensation on the skin.

How does acupuncture work?
In Chinese Medicine (CM) theory, there is a complex network of channels named the meridian system that travel throughout the body, to every gland, organ and system. Meridians also connect to the surface of the skin and acupuncture points are found along each meridian. The 14 main meridians are named after the organs they most influence. For example, we have channels named after the heart, liver, lungs, and kidneys.

An acupuncture session involves the gentle stimulation of several points along these channels after careful assessment and selection. Once chosen, acupuncture points can be stimulated by light pressure, fine needles, or low-level light therapy (LLLT).

CM theory states that any healing the body is capable of doing naturally may also be encouraged by the appropriate stimulation of acupuncture points on the surface of the skin. These theories are still undergoing extensive clinical research across all fields of medicine, in order to assess the efficacy of acupuncture and Chinese herbal medicine.