Frequently asked questions (FAQs)

Frequently asked questions
Frequently asked questions

How Acupuncture Works ?

A Quick Breakdown

Traditional View

  • Balances Qi (energy) along body meridians to promote health.

Modern Science

  • Releases pain-reducing neurotransmitters: Endorphins, serotonin.
  • Modulates nervous system and improves blood flow.
  • Reduces inflammation.


  • Effective for: Chronic pain, migraines, and nausea.
  • Can aid in managing: Anxiety, insomnia, and more.

Discover the blend of ancient wisdom and modern science!


What does the first consultation involve?

  • We are a professional team of practitioners dedicated to providing you with an excellent standard of Acupuncture and Chinese herbal medicine. For your first consultation, we allocate 1 ½ hours.
  • During this initial appointment, we will:
    • Document your health history.
    • Provide an assessment using Chinese Medicine diagnostic techniques, which we will explain at the beginning of your consultation.
    • Administer acupuncture in the last half hour of your consultation, using very fine, light, and disposable needles.
    • Potentially prescribe Chinese herbal remedies tailored to your needs.

What do I need to bring for my first consultation?

Do I need a referral from my Doctor?

  • No referral is required from your Doctor, however if you would like to bring along their contact details, we can liaise with them in the future.

What are your fees?

Can I claim acupuncture on my private health fund?

  • Our practitioners are registered with all private health funds, so if your coverage includes acupuncture you will be able to claim a rebate.
  • Please note: currently there are no health fund rebates for Chinese herbs and vitamin supplements.

Do we provide HICAPS?

  • Yes, for your convenience we use HICAPS so you can claim your rebate during payment.

Can I claim my treatment through Medicare?

  • Unfortunately, Chinese Medicine is not covered by Medicare.

What is the clinic’s cancellation policy?

  • We kindly ask you to give us 24 hours notice if you need to change or cancel your appointment, otherwise the appointment fee may be requested.

Where can I park near the clinic?

  • There is free parking on Darling street driving towards Lilyfield, starting a couple of blocks from the clinic. There is also metered parking in front of the clinic and in side streets.

What hours do practitioners consult?

  • Practitioners are available by appointment from 8 am to 6:30 pm Monday to Sunday.

What are reception hours?

  • Reception is available to answer your questions and make appointments Monday to Saturday 9 am – 2 pm.
  • We also have online booking.

Can you use acupuncture on babies and children?

  • Yes, babies, and children, and young people may be given acupuncture by gently massaging acupuncture channels and points on the skin.
  • We may also use laser acupuncture which has no sensation on the skin.

What is the theory of Chinese Medicine?

  • In Chinese Medicine (CM) theory, there is a complex network of channels named the meridian system that travel throughout the body, to every gland, organ and system. Meridians also connect to the surface of the skin and acupuncture points are found along each meridian. The 14 main meridians are named after the organs they most influence. For example, we have channels named after the heart, liver, lungs, and kidneys.
  • An acupuncture session involves the gentle stimulation of several points along these channels after careful assessment and selection. Once chosen, acupuncture points can be stimulated by light pressure, fine needles, or low-level light therapy (LLLT).
  • CM theory states that any healing the body is capable of doing naturally may also be encouraged by the appropriate stimulation of acupuncture points on the surface of the skin. These theories are still undergoing extensive clinical research across all fields of medicine, in order to assess the efficacy of acupuncture and Chinese herbal medicine.


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